Refund and Return Policy

Effective Date: [01-11-2024]

At Primevelly, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not fully happy with a product, please review our refund and return policies below.

1. Returns

• Eligibility: Items are eligible for return within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Non-Returnable Items: Certain items, including clearance products, gift cards, and any personalized or custom-made items, are not eligible for return.
• Return Process: To initiate a return, please contact our Customer Service at [Insert Contact Email]. We will provide instructions for returning the item(s) and a return shipping label if applicable.

2. Refunds

• Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Refund Method: Approved refunds will be processed back to your original payment method within 5-7 business days. Refund times may vary depending on your bank or credit card company.
• Partial Refunds: In certain cases, partial refunds may be granted for items that are returned outside the 30-day window, are damaged, or show signs of use.

3. Exchanges

If you need to exchange an item for a different size, color, or product, please initiate a return for a refund and place a new order for the desired item. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide a replacement or issue a full refund, including any shipping charges, at no additional cost to you.

5. Return Shipping Costs

• Customer Responsibility: Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.
• Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to a Primevelly error.

6. Contact Us

For questions or concerns regarding returns, refunds, or exchanges, please reach out to our Customer Service team at:

Email: info@primevelly.com